Client + Family Portal
View schedules, care notes, pay invoices, and communicate with the CareProvide team.
First Time Using the Portal?
Choose this option if you have not yet activated your portal account, even if you are already a CareProvide client or family member.
Already Have an Account?
Sign in with the username and password you previously created.
How to Activate Your Account
The process only takes a few minutes.
Select “Activate Account”
On the AxisCare sign-in screen, select Activate Account below the username and password boxes.
Enter your email address
Use the email address CareProvide has on file for you. Each portal user needs a separate account and email address. Clients and family members or responsible parties cannot share an account.
Check your email
AxisCare will send you an activation code or link. It expires in 20 minutes, so please complete the remaining steps promptly. If you receive a code, enter it and select Verify Code.
Confirm the client’s information
Enter the client’s: Date of birth and Zipcode
Create your password
AxisCare will display your username. Create and confirm your password to finish activating your account.
Having Trouble?
Use these quick fixes if you are unable to sign in.
Forgot Password?
Select Forgot Password to receive a reset link.
Page not loading correctly?
Clear your browser history/cache, then try again.
How to clear cache:
1. Click the three dots (top‑right) → Settings
2. Select Privacy & Security → Clear browsing data
3. Choose Cached images and files → Clear data, refresh the page.
Safari (Mac)
1. In the top menu, click Safari → Preference
2. Go to Privacy → Manage Website Data
3. Click Remove All → Done Reload the page.
Still having trouble?
Contact CareProvide at [email protected] or 410-989-7559 if AxisCare does not recognize your email address, you do not receive the activation email, or the client information does not match.